Sub-processors
Last updated 29 October 2026.
Engrow Entropy Growth Ltd uses these companies to run Alibi. Customer data at rest stays in the EU, except copies of the emails we send, which Resend keeps in the United States for 30 days. Anthropic runs only for workspaces that turn on AI answers in Ask, and Voyage AI only once we switch on improved search.
| Company | What it does for Alibi | Data it handles | Location |
|---|---|---|---|
| Railway | Runs Alibi's services | Customer data while it is processed | Netherlands |
| Neon | Hosts the database | All stored customer data | Germany (AWS Frankfurt) |
| Amazon Web Services | Holds the encryption keys (AWS KMS) | Encryption keys only | Germany (Frankfurt) |
| Resend | Sends sign-in links and digests | Recipient addresses and email content | United States |
| Stripe | Takes payments and issues invoices | Billing contacts and payment details | Ireland, with transfers to the United States |
| Anthropic | Writes Ask answers in plain words, when a workspace turns this on | The question, and the matching records, actions, goals and actor names, including agent owners' names and email addresses | United States |
| Voyage AI | Builds search embeddings, when we turn this on | Goal text and search topics | United States |
| Cloudflare | Stores export files, once self-serve export ships | The export files a workspace asks for | EU |
Railway
- What it does for Alibi
- Runs Alibi's services
- Data it handles
- Customer data while it is processed
- Location
- Netherlands
Neon
- What it does for Alibi
- Hosts the database
- Data it handles
- All stored customer data
- Location
- Germany (AWS Frankfurt)
Amazon Web Services
- What it does for Alibi
- Holds the encryption keys (AWS KMS)
- Data it handles
- Encryption keys only
- Location
- Germany (Frankfurt)
Resend
- What it does for Alibi
- Sends sign-in links and digests
- Data it handles
- Recipient addresses and email content
- Location
- United States
Stripe
- What it does for Alibi
- Takes payments and issues invoices
- Data it handles
- Billing contacts and payment details
- Location
- Ireland, with transfers to the United States
Anthropic
- What it does for Alibi
- Writes Ask answers in plain words, when a workspace turns this on
- Data it handles
- The question, and the matching records, actions, goals and actor names, including agent owners' names and email addresses
- Location
- United States
Voyage AI
- What it does for Alibi
- Builds search embeddings, when we turn this on
- Data it handles
- Goal text and search topics
- Location
- United States
Cloudflare
- What it does for Alibi
- Stores export files, once self-serve export ships
- Data it handles
- The export files a workspace asks for
- Location
- EU
Composio is not on this list. Customers connect their own Composio projects, and Alibi reads from them with the customer's own read-only key.
Changes
We add or replace a sub-processor only after updating this page and emailing account owners at least 30 days before the change. Customers can object as the Data Processing Agreement describes.